QA Wrangler

FAQs

Which platforms and software do you provide QA testing for?

My QA testing arsenal includes both real devices and virtual device emulation to cover a comprehensive range of testing scenarios:

Real Devices: I conduct hands-on testing with actual devices, including an iOS device, a Mac, and an Android device. This allows me to ensure the applications work flawlessly in real-world settings.
BrowserStack for Extensive Coverage: For broader device and browser version coverage, I utilize BrowserStack. This enables me to test on various device types and versions not available in my physical collection, including but not limited to:

Desktop Browsers: Google Chrome, Mozilla Firefox, Safari, Internet Explorer, Microsoft Edge, and Opera.
Mobile Browsers: Chrome and Safari for Android and iOS.
Operating Systems: I test across a wide spectrum of OS versions, including the latest and legacy versions of Windows, MacOS, iOS, and Android.
Device Emulation: This includes a vast range of devices such as iPhones, iPads, Samsung Galaxy series, Google Pixel models, OnePlus, and different tablets.

This dual approach of using real devices for direct testing and BrowserStack for virtual emulation ensures your software is rigorously tested under various conditions for maximum compatibility and performance.

Please note: Comprehensive testing across multiple devices and browsers is available upon request. Without specific instructions, standard testing will be conducted on iOS and Android devices, as well as Chrome on Mac and Microsoft Edge on Windows to ensure broad coverage.

What QA Testing Services Do You Offer?

Manual Testing Services:

Specialization in front-end testing for both websites and mobile applications to ensure optimal user experience.
Detailed testing across desktop and mobile views to guarantee responsive design and usability.
A tailored testing approach designed to meet the unique needs and requirements of your product.

Automated Testing Services:

Custom QA Dashboard powered by Playwright – run tests on-demand with one click
Real-time results with video recordings and complete test history
Full setup, creation, and ongoing maintenance of automated test suites for consistent quality assurance
Built for maximum stability – quick updates when your app changes or UI requires adjustments
Flexible options – can also create or adapt automated tests for Ghost Inspector or your platform of choice

Test Case Management:

Professional management of test cases utilizing tools like TestRail and Qase for organized tracking and results management.
Offers enhanced visibility into the testing process, facilitating improved decision-making and strategic QA planning.
Enables client interaction with test cases for a collaborative approach to quality assurance.

API Testing Services:

API Testing with Node.js, SuperTest & Postman: We use Node.js, SuperTest, and Postman to efficiently execute and manage automated API tests.
Validation and Quick Debugging: Ensuring complete validation of endpoints with fast debugging to identify and resolve issues quickly.
Detailed and Actionable Reports: Our reports deliver clear, actionable insights into response times, performance, and reliability.
Facilitating Informed Decision-Making: Helping teams optimize APIs and make confident, data-driven decisions.

Key Benefits:

A comprehensive suite of testing services that encompasses manual and automated, backed by professional test case creation and management.
Expert application of industry-leading tools to conduct thorough and organized testing.
Regular updates and detailed reporting to foster a transparent and collaborative testing environment.

Why not just hire a full-time Senior QA Engineer?

Great question! Hiring a full-time Senior QA Engineer can be costly, often exceeding $100,000 a year, plus benefits. Additionally, finding one available and ensuring a steady workload to justify the expense can be challenging.

Our flexible monthly plan offers a solution by allowing you to adjust QA support based on your project needs. Pause and resume your subscription as needed, ensuring you pay for QA services only when required. This approach maximizes value and maintains high-quality testing standards efficiently.

Who are the QA Engineers?

You might be surprised to hear this, but QAWrangler is actually an agency of one. This means you’ll work directly with me, founder of QAWrangler.

How long does a QA request take?

Most requests are completed in 24-48hrs or less. However, more complex requests can take longer.

24 Hours or Less - Quick Review:
Manual QA of minor cosmetic and functional tweaks.

24-48 Hours - Standard Reviews:
This timeframe is set aside for light test case management, complex manual QA, and light updates to test automation.

48 Hours - In-Depth Analysis:
Major development and creation of full test case management and strategic implementation of test automation solutions.
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*We approach each QA request with a pace that balances efficiency with thoroughness, ensuring the job is done right when it matters most.

How do you ensure the security and confidentiality of my data?

Security and confidentiality are paramount in our operations. We always adhere to strict industry standards. Upon request, I can sign an NDA to ensure your data is never shared or exposed. Your privacy and security are our top priorities.

What is your process for reporting bugs and issues?

Our bug reporting process is designed to be transparent and actionable. Once a bug is identified, it is documented in a comprehensive report that includes a detailed description, screenshots or videos, severity ratings, and suggested steps for replication. These reports are then shared with you through a secure platform of your choice (like JIRA, Trello, or a custom solution) in real-time, ensuring that you can act swiftly to address the issues. Regular updates and follow-ups are part of our standard procedure to ensure all issues are resolved to your satisfaction.

How does the pause feature work?

We understand that you might not have a full month’s worth of QA work at times. Maybe you only have a few QA requests right now, or you're between project sprints. That’s where the option to pause your subscription becomes valuable.

Billing cycles are set on a 31-day period. For instance, if you sign up and use the service for 21 days but then need to hit pause, your billing cycle is halted, and you retain the remaining 10 days of service to use whenever you need them in the future.

How do I make QA Requests?

We provide flexible management of QA requests through Trello, JIRA, or your chosen ticket management platform. Below are the methods to start testing:

Trello: We will set up a dedicated board and invite you to it, allowing us to collaborate efficiently from the get-go.

JIRA: Connect our service, QAWrangler, to your company’s JIRA server. To assign tasks, simply move tickets to "IN QA" status and assign them to me, and I’ll promptly begin the work.

*Make sure to provide a detailed Acceptance Criteria in the request/ticket. Also make sure to add all links, documents, designs, videos or any other requirements need to properly QA. This will help to avoid any confusion and ensure a more timely delivery. You may also integrate QAWrangler into your Slack, Teams, or any communication platform to better facilitate real-time updates, streamline communication, and enhance collaboration across your project teams.

Can you handle rush requests or tight deadlines?

Absolutely! We understand that time is often of the essence in software development. Our team is equipped to handle rush requests and work within tight deadlines without compromising the quality of our testing. For a limited time, we are offering our Rush Service complimentary with any QA subscription. For urgent QA needs, please contact us directly to discuss your specific timelines, and we will do our best to accommodate your schedule.

What if I'm not satisfied with the testing results?

If the testing results do not meet your expectations or specific requirements, please let us know as soon as possible. We are committed to ensuring your satisfaction and will review the discrepancies, provide a detailed analysis, and redo the necessary tests. Our goal is to address all concerns promptly and adjust our testing strategies to better meet your needs.

Is there any testing you do not cover?

At QAWrangler, we are committed to delivering high-quality testing services tailored to your project's needs.

However, to maintain our focus and standards of excellence, we do NOT cover:

Data-Related Testing: No database testing or data privacy and compliance testing.
Performance Testing: No load testing or stress testing, as these require complex scenario simulations.
Security Testing: We do not conduct penetration testing or vulnerability scanning.
Integration Testing: No testing on interactions between multiple systems or components.

We specialize in a comprehensive suite of QA services tailored to enhance and ensure the quality of software applications across various stages of development. Our expertise encompasses:

Front-end Testing: Focused on delivering an optimal user experience by ensuring that interfaces are intuitive, functional, and responsive across different platforms.
Automated Testing: Leveraging advanced tools like Ghost Inspector to facilitate precise and efficient testing automation.
Test Case Management: Utilizing TestRail to maintain organized and effective management of test cases, improving both tracking and outcomes.
API Testing: Conducting extensive tests on APIs to verify their functionality and reliability, ensuring they meet both technical specifications and user expectations.

Our approach integrates these specialized services to provide a holistic testing solution, addressing diverse aspects of software quality from user interaction to backend stability.

What if I only have a single request?

That's fine. You can pause your subscription when finished and return when you have additional QA needs. There's no need to let the remainder of your subscription go to waste.

*Note: QA Subscriptions can only be paused once per week on Friday's. This is set to avoid billing issues.

Are there any refunds if I don't like the service?

Due to the high quality nature of the work, there will be no refunds issued.

I wish we did this sooner! It has been immensely reassuring to have an experienced professional overseeing our processes. This collaboration has truly made a significant difference. Since starting, the number of bugs in our software has noticeably decreased, enhancing our overall performance.

Samantha Liu

SnapCart

QAWrangler's is incredible to work with and a tremendous asset to our team. I have full confidence we'll continue to collaborate from here on out.

Jared Thompson

NexGen Technologies Inc.

QAWrangler's impressive quality and fast turnaround times are the perfect match. It feels like I have a full-time Senior QA Engineer without paying a full-time salary.

John Harper

TekCog Inc

For a limited timeAsk about a FREE TRIAL today!

I wish we did this sooner! It has been immensely reassuring to have an experienced professional overseeing our processes. This collaboration has truly made a significant difference. Since starting, the number of bugs in our software has noticeably decreased, enhancing our overall performance.

QAWrangler's is incredible to work with and a tremendous asset to our team. I have full confidence we'll continue to collaborate from here on out.

QAWrangler's impressive quality and fast turnaround times are the perfect match. It feels like I have a full-time Senior QA Engineer without paying a full-time salary.

For a limited time
Ask about a FREE TRIAL today!